What to know about Booking with us
Our policies are essential for maintaining a smooth and efficient operation within our business They provide a clear framework that helps us ensure consistency, accountability, and fairness, which ultimately contributes to a positive experience for both staff and clients. By adhering to these guidelines, we foster a supportive environment that promotes positive environment for everyone involved.
Booking
You can easily book your appointments through multiple convenient methods. You can reach out via email, provide your preferred date and time, and our team will respond promptly to confirm the booking. If you prefer speaking directly to someone, bookings can also be made over the phone by calling our guest service team at
(902)566-3000.
Additionally, our user-friendly booking system, found on this website, allows clients browse through our service menu and team of providers to select the desired services and schedule appointments conveniently.
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Cancelation
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the providers schedule that could have been filled by another client. As such, we require 24 hours notice for any cancellations. If less than 24hrs notice is given for a cancelation than you will be subject to a 50% cancelation fee. Clients who make no attempt to cancel or reschedule will pay a 100% service fee.
For all Botox bookings, a flat rate of $100.00 will be charged.
For all other Medical Aesthetics services booked with RNs/NPs, a 50% fee of the appointments minimum cost.
LATE ARRIVAL
We understand that sometimes delays happen, and want to accommodate our clients as best as we can. A grace will be provided based on the duration of your appointment. If we can accommodate your appointment with minimal adjustments, you may be subject to a late fee but still receive your service. If the appointment can no longer be accommodated do to your tardiness, you may be subject to paying the service fee and not receiving the treatment.
These situations are judged on a case to case basis. We appreciate your understanding and cooperation.